Water and Sewer Service:

The Town of Stephens City provides water and sewer service within its corporate limits where service is available.

A water deposit of $200.00 and service connections fee of $25.00 are required of all Town residents. The deposit is refundable whenever the customer moves with a final meter reading of total usage. The final bill will be deducted from the deposit. The service fee is non-refundable.

If renting a property, renter is required to have a "Owner Authorization Form". This form must be filled out and signed by the owner of the property prior to starting a new account.

In order to start a new water and sewer account with the Town, all residents on public utilities must have a “Water and Sewer Application” on file with the Town Administration.

Water and Sewer Billing Period:

Water and sewer service is based on a bi-monthly (60 day) billing period (February, April, June, August, October & December). Payment is due within 33 days without a penalty being imposed. There are 7 days to pay with the 10% penalty added to the delinquent bill. After 40 days water and sewer service may be disconnected for nonpayment. The Town will not reconnect water service until the bill is paid in its entirety, nor after regular business hours.

There is a night drop box available for after-hours payments, and bills can now be paid online under the PAYMENTS tab. To pay over the phone, please call 877-885-7968 and have your account number ready.

Water/sewer cutoff

Water/sewer services for residential properties will be cut off by the Town when an account is 45 days in arrears (not fully paid). Commercial properties may be cut off when the account is 30 days in arrears. In certain circumstances a payment plan may be available by the Town. If an account is on a payment plan, the account must fully comply with the terms of the agreement. If a bill payment assistance program is available, you may also ask to participate. 

Corte de agua/alcantarillado

El Ayuntamiento cortará el servicio de agua/alcantarillado a propiedades residenciales cuando una cuenta tenga 45 días de atraso (no esté pagada en su totalidad). Las propiedades comerciales también podrían cortar el servicio cuando la cuenta tenga 30 días de atraso. En ciertas circunstancias, el Ayuntamiento podría ofrecer un plan de pago. Si una cuenta está sujeta a un plan de pago, debe cumplir con todos los términos del acuerdo. Si existe un programa de asistencia para el pago de facturas, también puede solicitar participar.

Water and Sewer Rates: